Refund Policy

1. 50% Deposit and 10-Day Refund Window

A custom order begins with a 50% deposit. A request to refund that deposit must be submitted within 10 calendar days after Stripe confirms the deposit payment.

After the 10-day period, the deposit is non-refundable because custom design and preparation work has begun. A delayed customer response or drawing confirmation does not extend the refund window.

2. Day 7 Drawings and Confirmation by Day 10

Belaroq targets day 7 after deposit payment to make product drawings available. The customer must review and confirm the drawings by day 10.

Custom production begins only after explicit drawing confirmation. Late confirmation may delay production, but it does not reopen or extend the deposit refund window.

3. Final Balance and Shipment

After custom production is complete, Belaroq makes finished-product images, videos, and relevant certificates available and requests the remaining 50% balance.

An order cannot be shipped until the final balance has been received and confirmed in full.

4. Return Requests Within 60 Days After Shipment

The 60-day period starts on the shipment date recorded by Belaroq. This period allows the customer to request a return; it does not create an automatic or unconditional right to a refund.

The customer must contact Belaroq within the window, discuss the circumstances, and receive written approval. Eligibility is confirmed case by case, subject to applicable mandatory rights.

5. Required Return to the Designated Hong Kong Warehouse

• Wait for written approval and order-specific return instructions.
• Send the item only to the Hong Kong warehouse designated in those instructions.
• Keep tracking and follow the supplied packing, documentation, and carrier instructions.
• Sending an item to another address or without authorization does not trigger a refund.

6. Refund After Receipt and Verification

A refund is initiated only after the designated Hong Kong warehouse receives the item and verifies the approved return. Shipping the item alone is not sufficient.

The approved amount is refunded through Stripe to the original payment method. Final posting time then depends on Stripe, the customer's bank, and the payment network.

7. Mandatory Consumer Rights

Nothing in this policy limits consumer rights that cannot be excluded or restricted under applicable law. If there is a conflict, those mandatory rights control.